If you’re planning to establish a mobile presence for your business or organization one of the first considerations that will likely come to mind is whether you want to create a native application for users to download (phone app) or a mobile website, or perhaps both. Mobile websites and phone apps can look very similar at first-glance, and determining which is most suited to your needs will depend upon a number of factors, including target audiences, available budget, intended purpose and required features.
What’s the Difference Between a Mobile Website and an Phone App?
Before you can evaluate the benefits of a mobile website vs. a Phone app it’s important to understand the key differences between the two. Both apps and mobile websites are accessed on a handheld devices such as smartphones (e.g. iPhone, Android and Blackberry) and tablets.
A mobile website is similar to any other website in that it consists of browser-based HTML pages that are linked together and accessed over the Internet (for mobile typically WiFi or 3G or 4G networks). The obvious characteristic that distinguishes a mobile website from a standard website is the fact that it is designed for the smaller handheld display and touch-screen interface.
Like any website, mobile websites can display text content, data, images and video. They can also access mobile-specific features such as click-to-call (to dial a phone number) or location-based mapping.
Phone apps are actual applications that are downloaded and installed on your mobile device, rather than being rendered within a browser. Users visit device-specific portals such as Apple’s App Store, Android Market, or Blackberry App World in order to find and download apps for a given operating system. The app may pull content and data from the Internet, in similar fashion to a website, or it may download the content so that it can be accessed without an Internet connection.
Which is Better – a Phone App or a Mobile Website?
When it comes to deciding whether to build a phone app or a mobile website, the most appropriate choice really depends on your end goals. If you are developing an interactive game, a phone app is probably going to be your best option. But if your goal is to offer mobile-friendly content to the widest possible audience then a mobile website is probably the way to go. In some cases you may decide you need both a mobile website and a mobile app, but it’s pretty safe to say that it rarely makes sense to build an app without already having a mobile website in place.
Generally speaking, a mobile website should be considered your first step in developing a mobile web presence, whereas a phone app is useful for developing an application for a very specific purpose that cannot be effectively accomplished via a web browser.
Advantages of a Mobile Website vs. Phone Apps
If your goals are primarily related to marketing or public communications, a mobile website is almost always going to make sense as a practical first step in your mobile outreach strategy. This is because a mobile website has a number of inherent advantages over apps, including broader accessibility, compatibility and cost-effectiveness.
[ap_li]Immediacy – Mobile Websites Are Instantly Available
A mobile website is instantly accessible to users via a browser across a range of devices (iPhone, Android, BlackBerry, etc). Phone apps on the other hand require the user to first download and install the app from an app marketplace before the content or application can be viewed – a significant barrier between initial engagement and action/conversion. [/ap_li] [ap_li]Compatibility – Mobile Websites are Compatible Across Devices
A single mobile website can reach users across many different types of mobile devices, whereas native apps require a separate version to be developed for each type of device. Furthermore, mobile website URLs are easily integrated within other mobile technologies such as SMS, QR Codes and near field communication (NFC).[/ap_li] [ap_li]Upgradability – Mobile Websites Can Be Updated Instantly
A mobile website is much more dynamic than a phone app in terms of pure flexibility to update content. If you want to change the design or content of a mobile website you simply publish the edit once and the changes are immediately visible; updating an app on the other hand requires the updates to be pushed to users, which then must be downloaded in order to update the app on each type of device. [/ap_li] [ap_li]Findability – Mobile Websites Can be Found Easily
Mobile websites are much easier for users to find because their pages can be found in search results and listed in industry-specific directories, making it easy for qualified visitors to find you. Most importantly, visitors to your regular website can be automatically sent to your mobile site when they are on a handheld (using device-detection). In contrast, the phone app may be found in a search result, but keyword specific content on the phone app cannot be indexed by search engines.[/ap_li] [ap_li]Shareability – Mobile Websites Can be Shared Easily by Publishers, and Between Users
Mobile website URLs are easily shared between users via a simple link (e.g. within an email or text message, Facebook or Twitter post). Publishers can easily direct users to a mobile website from a blog or website, or even in print. While a phone app can be shared in this fashion, it still requires the user to download the app and they may not wish to invest the time and space to something they don’t know if they can trust.[/ap_li] [ap_li]Reach – Mobile Websites Have Broader Reach
Because a mobile website is accessible across platforms and can be easily shared among users, as well as search engines, it has far greater reach capability than a phone app. [/ap_li] [ap_li]LifeCycle – Mobile Websites Can’t be Deleted
The average shelf-life of a phone app is pretty short, less than 30 days according to some research, so unless your app is something truly unique and/or useful (ideally, both), it’s questionable how long it will last on a user’s device. Mobile websites on the other hand are always available for users to return to them. [/ap_li] [ap_li]A Mobile Website Can be an App!
Just like a standard website, mobile websites can be developed as database-driven web applications that act very much like phone apps. A mobile web application can be a practical alternative to phone app development.[/ap_li] [ap_li]Support and Sustainability
The investment considerations of phone app vs website don’t end with the initial launch; properly supporting and developing an app (upgrades, testing, compatibility issues and ongoing development) is more much more expensive and involved than supporting a website over time.[/ap_li] [ap_li]Time and Cost – Mobile Websites are Easier and Less Expensive
Last but certainly not least, mobile website development is considerably more time and cost-effective than development of a phone app, especially if you need to have a presence on different platforms (requiring development of multiple apps).[/ap_li] [/ap_list]
When Does a Phone App Make Sense?
Despite the many inherent benefits of the mobile web, phone apps are still very popular, and there are a number of specific use scenarios where an app will be your best choice. Generally speaking, if you need one of the following, a phone app makes sense:
- Interactivity/Gaming – for interactive games (think Angry Birds) an app is almost always going to be your best choice, at least for the foreseeable future.
- Regular Usage/Personalization – If your target users are going to be using your app in a personalized fashion on a regular basis (think EverNote) then an app provides a great way to do that.
- Complex Calculations or Reporting – If you need something that will take data and allow you to manipulate it with complex calculations, charts or reports (think banking or investment) an app will help you do that very effectively.
- Native Functionality or Processing Required – mobile web browsers are getting increasingly good at accessing certain mobile-specific functions such as click-to-call, SMS and GPS. However, if you need to access a user’s camera or processing power an app will still do that much more effectivley.
- No connection Required – If you need to provide offline access to content or perform functions without a network/wireless connection then an app makes sense.
As with any project, when developing an app you want to ensure that your are getting an optimal return on your investment. What you want to avoid at all costs is the needless and expensive exercise of building an app to do something basic that can be achieved with a mobile website.
As long as mobile remains a relatively new frontier, the “app vs web” question will remain a very real consideration for organizations seeking to establish a mobile presence. If your mobile goals are primarily marketing-driven, or if your aim is to deliver content and establish a broad mobile presence that can be easily shared between users and found on search engines, then the a mobile website is the logical choice. On the other hand, if your goal is interactive engagement with users, or to provide an application that needs to work more like a computer program than a website, then an app is probably going to be required.
Feel free to contact us for additional information, or to discuss whether a phone app or a mobile website might be the right fit for your organization’s needs.